Workplace Conflict

“The Gap” - Generational Conflict in the Workplace

“The Gap” - Generational Conflict in the Workplace

Workplace conflict takes many forms and can lead to a variety of negative consequences — from unmet goals and unhappy clients to a lack of productivity and low morale. Engage your workforce in meaningful dialogue and collaborative problem solving with an Impact Interactive program designed to help you leverage the strengths of all of your employees.

See below for a description of our program on Generational Conflict in the Workplace or call us today to talk about creating a customized program on issues specific to your workplace.

Generational Conflict in the Workplace

This program includes interactive activities, small group discussion, and a scripted, interactive scene (description below), and addresses the following questions:

  • What does generational conflict look like? How does it manifest itself?

  • What are the potential consequences of generational conflict? How might it negatively affect individual employees, departments and teams, and the organization as a whole?

  • What can we do about it? How can understanding more about the forces that shape a generation’s attitudes, values, and expectations help us stop making assumptions, communicate more effectively, and find ways to leverage the strengths of all of our employees?

“The Gap”
When Conrad & Griffin — a large corporation that makes and sells medical imaging equipment — decides to move from live training to online training, John, a 55-year-old Regional Training Manager, is selected to lead a team that will create and deliver the first online training video produced in-house. If this pilot video is successful, the company will create a new in-house video production department, and John will become the new Director of In-House Video Production, which means a lot less travel and a big bump in pay. Working with three Millennials in the marketing department, however, proves to be more challenging than he anticipated. The friction increases when their generational differences in working styles and expectations lead to assumptions, miscommunication, and missed opportunities that ultimately lead to an unhappy client.